UVA Health Student Employment Positions

Brennan Gourley

Greeter – Welcome Team: Vickie Marsh

Greets patients and guests and assists with their needs to get to their appropriate destination. Responsible for addressing problems and providing information appropriately and confidentially.

  • Greets patients and guests appropriately and provides necessary information while maintaining confidentiality.
  • Manages work area.
  • Performs other office support functions.
  • Works as a part of Patient Assistance Services to help provide all aspects of services.
  • In addition to the above job responsibilities, other duties may be assigned.

Transporter – Student: Rudy Beverly

Provides support to the unit(s) which may include the following:

  • Maintains Patient Safety.
  • Pickup/Transport/Return of equipment to and from other units.
  • Transport patients to and from units, using wheelchairs, stretchers, or beds as mode of transport.
  • Turnover of patient rooms/bays between patients.
  • Equipment maintenance and safety checks are completed according to policy and procedure.
  • Stock supplies accurately; assures products are placed in the correct bin location and rotated during restock.
  • Inventory items are checked to verify that the items are not damaged or has expired.
  • Assures that requested deliveries are taken to the correct location in a timely manner.
  • Check supplies for expiration dates in department secondary storage locations.
  • Assisting patient’s family at discharge with carrying items to the lobby/car.
  • May provide donning/doffing coach support when necessary. Covers the desk role by managing phone calls and assisting with patient flow.
  • Performs administrative support functions when necessary. Maintains necessary skills and competencies.
  • In addition to the above job responsibilities, other duties may be assigned.

Access Associate: Sarah Mabe

This patient-focused role is responsible and accountable for various aspects of the patient access experience including, but not limited to, basic appointment scheduling, demographic and insurance data collection, cash collections and addressing the various needs of the patient and family either in person or on the phone. Provides patients with tools both in paper and electronic format that are needed by the clinical and revenue cycle teams to ensure their experience at UVA is optimal. Engages the patient/family in keeping them updated on various aspects of their visit.

  • Demonstrates exceptional customer service both for in-person and telephone activities.
  • Schedules and coordinates appointments with the correct provider using all appropriate information.
  • Demonstrates expected behaviors applicable to the Health System scheduling and registration system and unit policies, procedures and guidelines.
  • Performs verification functions.
  • Performs visit document activities in an accurate and timely manner.
  • Demonstrates engagement in the work team and goals of the unit.
  • In addition to the above job responsibilities, other duties may be assigned.

**Positions in Supply Chain and Environmental Services will be posted in Handshake soon. Keep an eye on this blogpost, Pre-Health Pulse and Handshake for updates**